Seven-day period
A request must be submitted within seven calendar days from the purchase date.
Refund policy
Conditions for refund requests submitted within seven days of purchase.
Eligibility
A refund is available only when a verified problem originates from our service, such as prolonged server downtime that we cannot resolve.
Required troubleshooting
The customer must contact support and allow reasonable troubleshooting before a request can be approved.
Non-refundable situations
Customer internet, VPN, device, third-party app, incorrect configuration or change of mind are not eligible.
Content and compatibility
A specific channel, program or feature is not permanently guaranteed unless confirmed in writing before purchase.
Request process
Provide purchase date, contact method and a description of the problem. Each eligible request is reviewed and confirmed in writing.